Every account holder at ClickBid is given access to our dedicated customer advisors. Our initial license comes with a question and answer webinar and continual email support. Our website contains many best practice articles that are available to you in addition to email support. If you need more assistance, you can add a dedicated advisor available via phone and priority support to get even more hands-on support. When should you consider Dedicated Customer Advisor? If you are a first time user of mobile bidding, you need to conduct multiple meetings due to a large silent auction committee, the size of the event requires more support than you’re comfortable providing. You can easily upgrade your account from your admin console. Just go to Software Settings > Account Status.
*It is also important to note that your event always comes with event day incident phone support. If you have questions, we are there to pick up the phone and answer them.