The vast majority of your guests will use their phones for the entire mobile bidding process. That includes pre-event check-in, bidding, payment and check-out. Those guests who do not have a mobile device can seek assistance from a volunteer using our painless ClickBid Butler event tool. By encouraging pre-event check-in (think 24 hour early check-in for airlines), your guests arrive at your event ready to bid.

Yes it is. Our entire application lives on a private network isolated in the cloud from any other infrastructure. Tight access policies manage requests in and out. We protect against OWASP Top 10 threats.

Regarding guest's credit card data, we adhere to the latest PCI standards and leverage the latest technology to protect payment data. All payment data is encrypted and passed directly to our third party PCI compliant partners for the safest possible transfer (using "hosted fields" technology). This helps avoid a common man-in-the-middle threat that can siphon data as it passes through non-compliant networks. When picking a mobile bidding platform to handle your payments, this is a critical piece of securing your guest's credit cards.

Every account holder at ClickBid is assigned a customer service representative. Our initial license comes with an event planning webinar meeting and continual email support. Your representative will stay in touch and review your event to help you avoid pitfalls. They will also provide best practices on silent auction events using mobile bidding. If you need more assistance, you can add on phone and priority support to get even more from your managed support representative.

It is also important to note that your event always comes with event day phone support. If you have questions, we are there to pick up the phone and answer them.

Well, we can't speak for every silent auction software company but ClickBid is just $500. An entire event with managed support for only $500. There are no limits to bidders, items, totals and payments either. Signup is easy and can be done online.

You can also pick and choose to add on features specific to your needs such as ticket and landing pages, mass messaging and higher levels of support. However, everything you need to run a top end auction is included in our flat license fee. Our rule of thumb is to use last year's auction total, add 20% (typically it is much higher with mobile bidding but we try to be very conservative) and then subtract $500. That is what you can expect to increase your auction totals in the first year!

Mobile bidding is the process of bidding on auction items, multi-sale, blind items and raffle items from your mobile device. Mobile bidding replaces traditional paper auctions by providing easy-to-use bidding from electronic devices. This vastly improves your auction totals because guests can bid from anywhere without standing in line or fighting for position at the final minute. You can also benefit from pre-bidding (which has helped gather as much as 40% of your auction goal before the event) and remote bidding for guests who cannot attend.